Customer service

Pricing for wimps: Raising prices
APR 18, 2013
Last September my hairdresser and I had our seven-year anniversary. While we were reminiscing on our 84 afternoons together it dawned on me that he had never – never! – put his prices up.
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Lessons for soloists from My Kitchen Rules
MAR 20, 2013
I've recently become addicted to My Kitchen Rules (MKR), not because I have any culinary aspirations of my own, but because it has so much to teach us about business. Well, that's my excuse anyway, and I'm sticking to it.
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Make the most of customer complaints
FEB 13, 2013
Complaints are an inevitable part of running a business. After all, it’s impossible to please everyone all of the time. Instead of looking at complaints negatively, see them as a great opportunity to improve your customer service.
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How to attract an endless supply of clients
FEB 05, 2013
Attracting an endless supply of clients is completely possible, especially if you’re proactive, creative, and willing to ask yourself some tough questions.
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Keep calm and ...
OCT 16, 2012
Those wartime posters entreating us to “Keep calm and carry on” are everywhere these days, sending a message of stoicism laced in humour. For this reason, I think it’s time a series was created just for small business owners.
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The four-letter words that backfire
JUL 23, 2012
Don’t let low-price terminology drive your customers away. Use confident pricing language and you will instil confidence in your clients.
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Doing business Vanuatu style
JAN 18, 2012
Whenever I travel I enjoy observing how other cultures approach business and wonder how I can benefit from their practices. Here are some ideas I picked up in Vanuatu.
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When customers don't pay
OCT 04, 2011
Don't throw your hands up in frustration when your debtors don't pay. Take action.
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You promised, now deliver...
SEP 20, 2011
I am somewhat tenacious when it comes to getting what I've paid for. I even once managed to get a brand new car replaced after I was sold a lemon.
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Loyalty programs that work
MAR 24, 2011
Keep it simple. That's the resounding message for small business owners when it comes to finding a loyalty program that will keep customers coming back for more.
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