Customer service

Doing business Vanuatu style
JAN 18, 2012
Whenever I travel I enjoy observing how other cultures approach business and wonder how I can benefit from their practices. Here are some ideas I picked up in Vanuatu.
8405040
When customers don't pay
OCT 04, 2011
Don't throw your hands up in frustration when your debtors don't pay. Take action.
8355241
You promised, now deliver...
SEP 20, 2011
I am somewhat tenacious when it comes to getting what I've paid for. I even once managed to get a brand new car replaced after I was sold a lemon.
8304436
Loyalty programs that work
MAR 24, 2011
Keep it simple. That's the resounding message for small business owners when it comes to finding a loyalty program that will keep customers coming back for more.
8228040
Think before you (re)tweet
MAR 21, 2011
You’ve been told that retweeting tweets is it’s a quick way to share knowledge – and you’re lending someone a hand. But how does it reflect on you?
8226603
How to be a better listener
MAR 07, 2011
Listening is ranked as one of the most important skills in business. It’s particularly important in sales, when you want to understand just what your clients want or need.
8220539
Are you like Lionel Logue?
FEB 14, 2011
It’s not every day you see a soloist with passion, commitment and pure heart portrayed on the silver screen.
8210832
8 new rules of service
APR 08, 2010
The Australian economy might have sailed through the recession relatively unscathed, but don't think that customers haven't been changed by the GFC.
8127557
ALSO MENTIONS
WOW
How to let your clients decide what they pay
MAR 08, 2010
The financial services industry is known for its extravagant bonuses and large salaries, but co-founder of risk management firm Noah's Rule, Sean Russo, is bucking the trend by allowing clients to pay however much they feel the company's service is worth.
8127700
Small things … big impact on customer loyalty
MAR 08, 2010
Ever notice that the little things you do in business have the biggest impact on your customers and their loyalty
8127708
+ MORE ARTICLES
advertisement
    •

Most Recommended