Customer service

Coin conundrum: What would you do?
A few years ago a shop owner did something I haven’t experienced before. I said nothing, and yet I probably should have. What would you have done?
Are you suffering from customer burnout?
We all need a break from our customers from time to time. Discover the signs and symptoms of customer burnout, as well as some useful solutions.
The emperor has no clothes. What about you?
Since we're celebrating Work In The Nude Day this Friday, it's the perfect time to stop and reflect about why we've chosen the soloism path.
My thoughts on customer service
Got a bad customer service story? I can relate! Here are my thoughts on customer service these days.
Saying NO: How to turn away difficult clients
Saying 'no' is not easy, but it is a skill we need to master. In this article you’ll learn how to politely and professionally turn away difficult clients.
How to gain your clients' respect
You treat your clients with respect, right? But it’s equally important that they respect you too. Here are some tips to help gain and maintain their respect.
Need more business? Look after your lovers
The people who have supported me the most are the people who already know and love me. Your strongest advocates are close at hand, stay in touch with them.
Yes, you DO work in customer service
Here’s some news for you: Your field of expertise might be graphic design, bookkeeping or insurance, but no matter what you do – you actually work in customer service.
Business growth: enhancing your customer experience
Of the many ways to increase profitability in your business, giving your customers an experience they’ll never forget is a highly effective one.
Three reasons you shouldn’t copy Terms and Conditions
When creating Terms and Conditions for your website, you might wonder why you can’t just copy those of a similar business. Here are three key reasons.